At the Future was 8bit we pride ourselves in our products build quality. The offshoot of this is we get very few product returns, which is nice 😀
So the good news is, for quite a while the majority of TFW8b.com products have a lifetime warranty
TFW8b lifetime warranty works like this:
Website purchased products only! If you bought via EBAY, you get the standard warranty for each product as listed on EBAY not tfw8b.com
Replacement items only. If TFW8b no longer makes a similar product that’s it, the lifetime will end once a product goes out of production
If a product is not replaceable, but still within its standard warranty a store credit will be offered.
Physical damage/modification voids all warranty, including standard 1yr. Goods damaged by host device/PSU are also not covered.
No Cash refunds, replacement goods / store credits only.
Warranty is NON transferable – Original purchaser will need to provide proof of purchase (invoice/order number)
Customer pays return postage for replacements after standard warranty runs out.
If your returned item works (I’m looking at you ID9’ers) you will be charged for return postage before the item is returned to you.
Returned ‘Imported/exported’ goods should be returned as ‘Warranty Return’ to avoid import fees. Any customs fees will be payable by the customer.
Current Product warranties: (Updated 06/09/17) tfw8b reserves the right to change warranty without notice.
C64p – 6 Month Warranty
divMMC Future v1.2/1.3 – 1 Year Standard Warranty
External 3 Button SD2IEC – 1 Year Standard Warranty + Lifetime
Fastload – 1 Year Standard Warranty + Lifetime
Internal SD2IEC / Brix SD2IEC – 3 Months Warranty
Penultimate+ Cartridge – 1 Year Standard Warranty + Lifetime
PET ROM/RAM – 1 Year Standard Warranty + Lifetime
SD2PET – 1 Year Standard Warranty + Lifetime
TFW8b 9v PSU – 1 Year Standard Warranty
EPROMS / ICs / Switches & Pens are not covered by any tfw8b warranty unless otherwise stated.
Due to the nature of DIY Self build kits, we cannot offer a warranty. We do however provide support where possible.
Physical damage / modification of tfw8b products void warranty. Products damaged by host device/PSU will also void warranty.
In these cases tfw8b reserves the right to refuse and/or charge for repair.
If you need support for a TFW8b.com device. Please use the Contact Form
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Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.